Troubleshooting guide

Problems Installing or logging In

  • We do know of a bug that sometimes shows up when people are creating a new login. On occasion the system does not log you in straight away when creating a new login with the WorkOnIT app in Apple phone.
  • If you get an error that says "Invalid Login Credentials" do not panic. There is a simple fix.
  1. Tap OK on the error message.
  2. Double tap the home button and force close the WorkOnIT app.
  3. Open the app again and it will log you straight in.

These are currently the only issues we are aware of it. If you find other bugs that need to be addressed, please send an email to support@coachbyapp.com

Last modified on 5 May 2014, at 20:15